FAQ

Page Loading...

Where does my order ship from?

Most items ship from our location in Southern New Jersey.


Do you offer counter pick-up?

Unfortunately we do not offer counter pick-up at this time.

If I place an order after 5pm EST when does it ship?
If an order is placed after 5pm EST (if in stock) will ship the next business day.

If I place an order on a Friday and choose next day air shipping, when will I receive it?
If next day air shipping is chosen on a Friday (before 5pm EST), it will be delivered the next business day (Monday). Saturday delivery is available
but must be requested in the comments section at checkout.

How do I know it's safe to submit my credit card number?

During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted using godaddy.com verification and then processed electronically by SuppliesDepot.



What methods of payment does SuppliesDepot accept?

You can pay for your order online by Visa, MasterCard, Discover, or American Express. 


This is a secure web site. To add to the traditional security of credit card number encryption, we also require that you enter a CVV2, CVC2 or CID number when you use your credit card. CVV2 (Card Verification Value), CVC2 (Card Validation Code) and CID (Card Identification #) codes are a new authentication scheme established by credit card companies to help reduce fraudulent use of credit card numbers in internet transactions. It consists of requiring a card holder to enter the CVV2, CVC2 or CID codes at transaction time to verify that the card is on hand. You can find these codes as shown below. If your credit card does not have one of the codes, please contact your credit card company to get a new credit card that will allow us to process your online credit card order in the most secure way possible.Visa and MasterCard cards have a 3-digit CVV2 and CVC2 security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). Discover card has a 3-digit Card Member ID security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). American Express credit cards have a 4-digit CID security code, and it's located on the front of the card in various areas.


How fast can SuppliesDepot get my order to me?

Local Orders

You'll find that we are VERY FAST!
In fact, we will ship most orders the SAME DAY!


Custom Orders

Customers will be notified on the ETA for custom orders. SuppliesDepot does not offer any order pickups at this time.

What happens if my order is lost or damaged?

SuppliesDepot is careful packing and using sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. But the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, SuppliesDepot runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.


Will SuppliesDepot sell my name and address to other companies?

No! Any information you provide is used by SuppliesDepot only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, please read our Privacy Statement.


Can I order items that are not found in your website?

Yes! If you see it on another website, in a catalog, or anywhere else, please ask us. SuppliesDepot has over 150,000 SKUs in our warehouse, chances are we have what you need in stock, just let us know.


Does SuppliesDepot process Tax Exempt orders?

Yes! Please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to 800-435-5302. We will fax or email you an updated invoice. You can call 800-359-1334 or email us at Sales@SuppliesDepot.com to inform us that your order is tax exempt.