Return Policy

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Our Return Policy 

ALL PARTS ARE COVERED UNDER WARRANTY FOR ONE YEAR IF INSTALLED BY A LICENSED PROFESSIONAL.
ALL NAVIEN PARTS ARE COVERED UNDER WARRANTY THROUGH THE MANUFACTURER.  YOU MUST CONTACT NAVIEN DIRECTLY FOR ANY AND ALL WARRANTY CLAIMS.

Please read all our rules about Returns before you place an order!

If you have any questions or concerns please call us at 800-359-1334 or send an email by clicking the "Contact" link.

SuppliesDepot values our relationship with you and offers a return policy for most products that are purchased directly from us. Under this policy you may return products within 30 days for a full refund of the purchase price paid, less shipping and handling and applicable restocking fees. Unless the product is defective or the return is a direct result of a SuppliesDepot fulfillment or processing error, a restocking fee of 15% will be charged. If a request for a return exceeds 30 days, a 20% restocking fee will be applied. Also, if an order qualified for free shipping, a 15% restocking fee will also be applied.  The following items are exceptions because of the significant amount of additional work required:

 

  • Any product that is shipped trucking carrier, FedEx Freight or UPS Freight - a 25% restocking fee will be applied.
  • All Gas/Propane/Electric or Oil Boilers and Accessories - a 25% restocking fee will be applied.
  • Takagi Water heaters - a 25% restocking fee will be applied.
  • Bock or Bradford White Oil Water Heaters - a 25% restocking fee will be applied.
  • All Bradford White, A.O. Smith, Goodman, Navien, Noritz and Takagi ELECTRICAL PARTS are NON-RETURNABLE.
  • All OEM replacement parts are covered under warranty for one year if installed by a licensed professional.
  • Most Special Order Items are non-returnable.  If a Special Order Item is eligible for a return by the manufacturer, a 25% restocking fee will be applied.

 

1) Ship back all products you are seeking to return to SuppliesDepot. At SuppliesDepot's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions.

2) Return the products in their original packaging, in as-new condition along with all documentation, and all other items that were included in the original shipment.

3) If any of the products have been used or installed we can not accept the return and we will be unable to credit you for liability reasons. As we only sell NEW products that carry their full warranty.

4) Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipping.

5) Please open all boxes immediately and check for contents and damage. We must know within 3 business days of receipt of any damage/problems.

6) If the packaging appears damaged on the outside, please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within 3 business days of your receipt of the product that it was damaged. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 3 business days of receiving the product.

7) Any item returned without an RGA or any items that were "Refused Delivery" and sent back will have an extra 15% restocking charge. So please contact us before you send any products back!

8) Any order shipped with free shipping will be billed for shipping if the item is returned.

9) Credits generally occur within 14 to 21 days after we receive the return. However, all Gas and Electric tankless water heaters and space heaters are sent back to the manufacturer for testing. Thus, these products may require an extra 2 weeks before we will credit your credit card.

10) Special Order products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned.

11) Of course, if an item is shipped in error, we will refund you the total amount of your order or immediately ship the correct item.

Refunds

You must contact us via email by clicking the "Contact" link above or via phone for authorization to return items.  Do not send any items back to SuppliesDepot unless you get an authorization code (RMA), shipping information and our return shipping address.  If you do, you may send the return to the wrong warehouse and we may not know that it was returned.  Unauthorized returns are subject to a 15% restocking fee.

Problems, Questions, Suggestions

If you have any problems with your order, please don't hesitate to contact us by clicking on the "Contact" link at the top of most pages

You may also phone us at the number 800-359-1334

Returns - At SupplieDepot.com, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase OF NON-ELECTRICAL PARTS, you can return it to SuppliesDepot.com within 7 days of receipt of item(s). After 7 days a 15% restocking fee will be assessed. If the product has been installed or shows sign of installation a credit cannot be issued. THERE ARE NO RETURNS OF ANY ELECTRICAL COMPONENT. In the event of a return, credit will be issued for material costs only less applicable handling fees. Shipping charges will not be credited. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. ELECTRICAL ITEMS AND CONTROLS ARE FACTORY TESTED AND ARE NOT RETURNABLE.

ALL PARTS ARE COVERED UNDER WARRANTY FOR ONE YEAR IF INSTALLED BY A LICENSED PROFESSIONAL.

You have the option of exchanging the item(s) or receiving a refund for the full amount, or 85% of the original purchase price. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of receipt of material at the address listed below.

Please read all conditions below. If conditions are not met, SuppliesDepot.com reserves the right to refuse the return or to charge a restocking fee of 15%.

How to return or exchange an item:

*In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
*To request an RMA number online, go to our contact us page and submit a request including your original order number.
*Place the original package into a shipping carton, preferably the original outer carton in which we shipped to you. Take care to add padding so that fragile items are not broken in transit.
*Please do not place stickers or shipping labels on the original manufacturer’s package.
*The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
*Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.


*Send pre-authorized returns to:

SuppliesDepot.com Return Dept.
667 S. Delsea Drive
Vineland, NJ 08360

Rules and Conditions:

*All Sales for Clearance Items are Final and Non-Returnable.

*All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Any signs of attempted installation will void our obligation to issue credit.
*Defective items may be exchanged at our discretion for the same model or manufacturer's equivalent model.
*RMA numbers are valid for 10 days.
*SuppliesDepot.com is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.  We are not responsible for any contractor’s fees.